Start selling online with no commitments

Registration

Registration takes a few minutes. Use your restaurant's official details, as they are shown to customers and required for Stripe verification.

1. Download the "Pizzanet for restaurants" app. Links are on the Pizzanet downloads page.
2. Open the app and choose "Register".
3. Fill in basic info: restaurant name, address, city, postal code, email, phone, business ID.
4. Verify your email by clicking the link sent to you.
5. The Pizzanet team reviews and approves your application, usually within 1-2 business days. You will receive an email when registration is approved.

Online payment setup (Stripe)

Filling out the Stripe form takes about 10 minutes.

Pizzanet uses Stripe as the payment processor. By law, the restaurant must complete a KYC (Know Your Customer) check before it can accept online payments. This is Stripe's legally required check, not Pizzanet's.

What to have ready before you start

• Owner personal identity number.
• Business ID and company form. If you are a sole trader, mention this separately.
• Business bank account IBAN. The account holder must match the business ID holder.
• Photo of ID document (passport, driver's license or ID card). Both sides if it is a card.
• Official business address and website URL. You may use your Pizzanet page URL (https://pizzanet.fi/ravintola/your-slug) if you do not have your own website.

Steps

1. Open the app, go to the Payments tab, and click "Start Stripe registration".
2. The app opens Stripe's own form.
3. Submit the form. Stripe processes 1-5 business days.
4. You will receive an email when ready.

Form was abandoned: how do I continue

Open the app again, go to the Payments tab and click "Continue registration". You will receive a new link that continues where you left off. Old links expire after a few days, so always request a new one through the app.

What Pizzanet and Stripe charge

• Pizzanet: 5 % of the online payment total. This includes the delivery fee.
• Stripe: roughly 1.4 % + 0.25 € per card transaction (domestic cards). Foreign cards and other methods can be slightly higher.
• Cash and in-person card payments: no Pizzanet costs.

Example: 50 € online order. Pizzanet share 2.50 €, Stripe share approx. 0.95 €, restaurant share approx. 46.55 €.

Payouts

Payments go directly to your own Stripe account and from there to your bank on Stripe's schedule, usually 1-3 business days delay. Pizzanet never holds your funds.

Menu

There are two ways to add your menu. AI scanning is usually fastest, but you can also add manually.

A) Manual entry

In the app: Menu, Add category (e.g. "Pizzas", "Kebabs", "Drinks"), Add item, then enter name, price and description.

B) AI scanning (recommended)

Take a photo of your menu with the "Scan menu" feature. Pizzanet uses Anthropic Claude to read items, prices and descriptions automatically from the image. Then review and fix any errors.

Opening hours and order methods

Opening hours

Set hours per weekday. If you are open past midnight (e.g. Friday 18:00 to 02:00 Saturday), set the closing time as 02:00 on the Friday row. The system detects the midnight crossing automatically.

Order methods

You can offer three methods: pickup, dine-in and home delivery. Pick one or more. Customers see only the methods you have enabled.

Home delivery: required settings

If you accept home delivery, you must configure either delivery zones OR a maximum distance. Without one of these, delivery orders are not accepted. This prevents loss-making orders from too far away.

Minimum order amount

You can set a minimum order amount for home delivery (e.g. 15 €). Customers cannot order under it. This helps keep delivery profitable.

Printer

Order receipts can be printed on a Bluetooth thermal printer or viewed only on the app screen. A printer is strongly recommended because it frees your hands for cooking and the receipt stays with you the whole prep time.

Compatibility: the printer must support ESC/POS and Bluetooth. Most thermal printers sold for restaurant use support this. If unsure, check the product description for "ESC/POS".

Pairing

1. Charge the printer fully and turn it on.
2. Enable Bluetooth in your phone settings.
3. Open the app, go to Settings, Printer, and click "Search for devices".
4. Pick your printer from the device list.
5. Click "Print test receipt".
6. If the test receipt prints, the printer is set up. New orders print automatically.

Order lifecycle

When a customer places an order, the chain below happens. Understanding this helps you react correctly at each step.

1. Customer fills the order in the Pizzanet app or website and pays via Stripe.
2. Stripe reserves the money on the customer's card (not yet charged).
3. Your app beeps and shows the new order.
4. Accept or reject the order within 5 minutes.
5. On accept: Stripe charges the card, the receipt prints automatically, food preparation starts.
6. Update the order status as it progresses: preparing, ready, delivered.
7. The customer receives push notifications about each status change.

Refunds

You can refund the customer from the dashboard. Stripe processes the refund in 5-10 days. Pizzanet's 5 % commission is also returned automatically if the full amount is refunded.